Privacy Policy
**Effective Date: September 5, 2026**
ParkPilotHQ (“ParkPilotHQ”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of our users.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit or use the ParkPilotHQ website, platform, applications, and related services (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
## 1. About ParkPilotHQ
ParkPilotHQ is a technology platform that helps waterparks, amusement parks, resorts, and similar attractions manage online ticket bookings, customer information, booking operations, payments, and related services.
ParkPilotHQ may act as a technology/service provider to participating parks. The actual attraction, ticket, entry, cancellation, refund, and other customer-facing policies may be determined by the respective park or attraction.
## 2. Information We Collect
Depending on how you use our Services, we may collect the following information:
### A. Information You Provide
When making a booking, creating an account, contacting us, or using our Services, you may provide:
* Full name
* Mobile number
* Email address
* Billing or booking information
* Number of visitors/tickets
* Visit date
* Booking details
* Communication preferences
* Information provided when contacting customer support
### B. Payment Information
Payments may be processed through third-party payment service providers.
ParkPilotHQ generally does not store complete credit card, debit card, banking, UPI, or other sensitive payment credentials on its own servers.
Payment information may be collected and processed directly by the applicable payment gateway in accordance with its privacy policy and security practices.
### C. Automatically Collected Information
When you access our website or Services, certain technical information may automatically be collected, including:
* IP address
* Browser type
* Device type
* Operating system
* Pages visited
* Referring website
* Date and time of access
* Approximate location derived from technical information
* Cookies and similar technologies
* Website usage and diagnostic information
## 3. How We Use Your Information
We may use collected information to:
* Process and manage ticket bookings
* Generate booking confirmations and tickets
* Send booking-related emails, SMS, WhatsApp messages, or other notifications
* Provide customer support
* Verify bookings and prevent fraudulent transactions
* Process cancellations, refunds, or booking modifications where applicable
* Maintain and improve our platform
* Monitor platform performance and security
* Communicate important service updates
* Analyze usage trends and improve our Services
* Comply with applicable laws and legal obligations
* Protect the rights, property, and safety of ParkPilotHQ, our users, and participating businesses
## 4. Information Shared With Parks and Attractions
When you book a ticket through ParkPilotHQ, relevant booking information may be shared with the waterpark, resort, amusement park, or other attraction for which the booking was made.
This may include:
* Customer name
* Contact information
* Booking ID
* Ticket quantity
* Visit date
* Booking status
* Payment or transaction status
* Other information necessary to fulfill or manage the booking
The respective park may independently process your information under its own privacy practices.
## 5. Third-Party Service Providers
We may use trusted third-party service providers to operate our Services, including providers for:
* Payment processing
* Email delivery
* SMS or messaging
* Cloud hosting
* Database and storage
* Analytics
* Security and fraud prevention
* Customer support
* Technical infrastructure
These service providers may process information only as necessary to provide their services to us or as otherwise permitted by applicable law.
## 6. Cookies
ParkPilotHQ may use cookies and similar technologies to:
* Keep the website functioning properly
* Remember preferences
* Maintain sessions
* Understand website usage
* Improve website performance
* Enhance security
You may control or disable cookies through your browser settings. Some features of the Services may not function correctly if certain cookies are disabled.
## 7. Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information.
## 8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
* Completing and maintaining booking records
* Providing customer support
* Resolving disputes
* Preventing fraud
* Complying with legal, tax, accounting, or regulatory requirements
* Enforcing our agreements
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.
## 9. Your Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to:
* Request access to information we hold about you
* Request correction of inaccurate information
* Request deletion of information where legally permitted
* Withdraw certain consents
* Raise concerns regarding our processing of your information
Some requests may be subject to legal or operational limitations.
To submit a privacy-related request, please contact us using the contact details provided below.
## 10. Children's Privacy
Our Services are intended for general use and are not specifically directed toward children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
## 11. Marketing Communications
We may occasionally send promotional or informational communications where permitted by applicable law.
You may opt out of promotional communications by following the unsubscribe instructions included in the communication or by contacting us.
Please note that you may still receive essential transactional communications, such as booking confirmations, payment notifications, cancellation notices, or important service updates.
## 12. Third-Party Websites
Our Services may contain links to websites or services operated by third parties.
ParkPilotHQ is not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of each third-party service you use.
## 13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, technology, business practices, or applicable laws.
When we make changes, we may update the “Effective Date” at the top of this page.
Your continued use of the Services after an updated Privacy Policy becomes effective constitutes acceptance of the updated policy, to the extent permitted by law.
## 14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
**ParkPilotHQ**
Website: https://www.parkpilothq.com/
Email: **support@parkpilothq.com**
ParkPilotHQ (“ParkPilotHQ”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of our users.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit or use the ParkPilotHQ website, platform, applications, and related services (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
## 1. About ParkPilotHQ
ParkPilotHQ is a technology platform that helps waterparks, amusement parks, resorts, and similar attractions manage online ticket bookings, customer information, booking operations, payments, and related services.
ParkPilotHQ may act as a technology/service provider to participating parks. The actual attraction, ticket, entry, cancellation, refund, and other customer-facing policies may be determined by the respective park or attraction.
## 2. Information We Collect
Depending on how you use our Services, we may collect the following information:
### A. Information You Provide
When making a booking, creating an account, contacting us, or using our Services, you may provide:
* Full name
* Mobile number
* Email address
* Billing or booking information
* Number of visitors/tickets
* Visit date
* Booking details
* Communication preferences
* Information provided when contacting customer support
### B. Payment Information
Payments may be processed through third-party payment service providers.
ParkPilotHQ generally does not store complete credit card, debit card, banking, UPI, or other sensitive payment credentials on its own servers.
Payment information may be collected and processed directly by the applicable payment gateway in accordance with its privacy policy and security practices.
### C. Automatically Collected Information
When you access our website or Services, certain technical information may automatically be collected, including:
* IP address
* Browser type
* Device type
* Operating system
* Pages visited
* Referring website
* Date and time of access
* Approximate location derived from technical information
* Cookies and similar technologies
* Website usage and diagnostic information
## 3. How We Use Your Information
We may use collected information to:
* Process and manage ticket bookings
* Generate booking confirmations and tickets
* Send booking-related emails, SMS, WhatsApp messages, or other notifications
* Provide customer support
* Verify bookings and prevent fraudulent transactions
* Process cancellations, refunds, or booking modifications where applicable
* Maintain and improve our platform
* Monitor platform performance and security
* Communicate important service updates
* Analyze usage trends and improve our Services
* Comply with applicable laws and legal obligations
* Protect the rights, property, and safety of ParkPilotHQ, our users, and participating businesses
## 4. Information Shared With Parks and Attractions
When you book a ticket through ParkPilotHQ, relevant booking information may be shared with the waterpark, resort, amusement park, or other attraction for which the booking was made.
This may include:
* Customer name
* Contact information
* Booking ID
* Ticket quantity
* Visit date
* Booking status
* Payment or transaction status
* Other information necessary to fulfill or manage the booking
The respective park may independently process your information under its own privacy practices.
## 5. Third-Party Service Providers
We may use trusted third-party service providers to operate our Services, including providers for:
* Payment processing
* Email delivery
* SMS or messaging
* Cloud hosting
* Database and storage
* Analytics
* Security and fraud prevention
* Customer support
* Technical infrastructure
These service providers may process information only as necessary to provide their services to us or as otherwise permitted by applicable law.
## 6. Cookies
ParkPilotHQ may use cookies and similar technologies to:
* Keep the website functioning properly
* Remember preferences
* Maintain sessions
* Understand website usage
* Improve website performance
* Enhance security
You may control or disable cookies through your browser settings. Some features of the Services may not function correctly if certain cookies are disabled.
## 7. Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.
However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information.
## 8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
* Completing and maintaining booking records
* Providing customer support
* Resolving disputes
* Preventing fraud
* Complying with legal, tax, accounting, or regulatory requirements
* Enforcing our agreements
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it, subject to applicable legal requirements.
## 9. Your Rights
Depending on applicable law, you may have rights relating to your personal information, including the right to:
* Request access to information we hold about you
* Request correction of inaccurate information
* Request deletion of information where legally permitted
* Withdraw certain consents
* Raise concerns regarding our processing of your information
Some requests may be subject to legal or operational limitations.
To submit a privacy-related request, please contact us using the contact details provided below.
## 10. Children's Privacy
Our Services are intended for general use and are not specifically directed toward children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
## 11. Marketing Communications
We may occasionally send promotional or informational communications where permitted by applicable law.
You may opt out of promotional communications by following the unsubscribe instructions included in the communication or by contacting us.
Please note that you may still receive essential transactional communications, such as booking confirmations, payment notifications, cancellation notices, or important service updates.
## 12. Third-Party Websites
Our Services may contain links to websites or services operated by third parties.
ParkPilotHQ is not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing the privacy policy of each third-party service you use.
## 13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, technology, business practices, or applicable laws.
When we make changes, we may update the “Effective Date” at the top of this page.
Your continued use of the Services after an updated Privacy Policy becomes effective constitutes acceptance of the updated policy, to the extent permitted by law.
## 14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
**ParkPilotHQ**
Website: https://www.parkpilothq.com/
Email: **support@parkpilothq.com**